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UK Refugee Programme Assistant (STEP Ukraine)

UK Refugee Programme Assistant (STEP Ukraine)

Closing Date: 20th of August 2023

Salary: £26,000

Location: Hybrid working between our office NW2 and working from home

Following a successful Emergency campaign to support Syrian Refugees in 2015 World Jewish Relief created the Specialist Training and Employment Programme (STEP) for refugees in 2016 and today we are the largest provider of specialist employment support to refugees in the UK.

World Jewish Relief are running a new programme to provide English for Speakers of Other Languages (ESOL) and employment support to assist up to 10,000 Ukrainians in entering or gaining higher-paid employment and are looking to recruit five Programme Assistants.

We are looking to recruit a team of 5 Programme Assistants who will play a crucial role in providing support to the Team Leaders responsible for overseeing a team of Remote Employment Advisors

You will be responsible for:

  • Supporting with administration and management of programmes, including regular reporting
  • Supporting Employment Advisor’s with client referrals and other general support
  • Assisting with the ongoing monitoring and impact measurement of programmes
  • Analysing results and identifying trends to use data to drive changes and improve quality of programmes.
  • Answering referral phone line
  • Supporting referral process and management of referrals
  • Eligibility assessments of prospective clients
  • Triage enquiries from case workers and public

You should have:

  • Previous administrative / team support experience
  • A high level of administrative skills including a good knowledge of Microsoft packages and databases
  • Strong Excel skills
  • Excellent attention to detail and accuracy across every aspect of your work
  • High levels of efficiency and the ability to prioritise work and meet deadlines
  • Ability to use your own initiative and make independent decisions.
  • Cross-cultural sensitivity and ability to work with beneficiaries with varying levels of English.


We offer a range of benefits including:

  • 20 days holiday plus bank holidays and Jewish holidays. After 5 years’ service holiday entitlement increases to 25 days.
  • Pension scheme – we contribute 5% to the World Jewish Relief pension scheme.
  • Life Insurance – up to 3 times salary to nominated beneficiaries.
  • Health Cash Plan – cash back to cover the costs of dental treatment, optical care, specialist consultations and a range of complementary therapies.
  • Enhanced maternity & paternity pay.
  • Employee Assistance Programme – free, confidential advice or support with any personal or work. related concerns or free counselling if needed.
  • Season ticket / travel to work loan.
  • Cycle to Work Scheme.
  • On Friday the office closes at 3pm.

Equality, Diversity and Inclusion

World Jewish Relief promotes equality, diversity and inclusion in our workplace. We invite and welcome applicants from diverse backgrounds. We encourage applications from candidates of different ethnicities, socio-economic backgrounds, race, gender, age, disability, sexual orientation and of faith or none that meet the criteria set out for this role. You don’t need to be Jewish to work for us, but you must share our desire to assist those who need help based on their vulnerability, not their identity, recognising the dignity and potential of all people.

To apply: Submit your CV, a completed Recruitment Monitoring Form, Equality and Diversity Monitoring Form and a Covering Letter which outlines what skills you have that will help you excel in this role.

Candidate Brief Pack

Recruitment Monitoring Form

Equality and Diversity Monitoring Form

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