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Programme Operations Manager

STEP Ukraine

Job Title:                Programme Operations Manager – STEP Ukraine

Closing date:         17th December 2023

Salary:                    £42,000

Location:               Hybrid between our office in NW2 and working from home

Contract:                12 months fixed term contract


Following a successful Emergency campaign to support Syrian Refugees in 2015 World Jewish Relief created the Specialist Training and Employment Programme (STEP) for refugees in 2016 and today we are the largest provider of specialist employment support to refugees in the UK.

We launched STEP Ukraine in the summer, in partnership with the British Council and with the backing of the UK Government, to provide up to 10,000 Ukrainians with an opportunity to improve their English as well as the support they might need to find employment in the UK that matches their skills and experience. The primary purpose of this role is to manage the operational side of the programme which includes infrastructure and process, data and reporting as well as partnerships.

Working closely with the Programme Manager – STEP Ukraine, you will be responsible for helping the team prepare Ukrainians in the UK for competitive employment, improve their English and offer support as they build their lives in the UK.


You will be responsible for:

  • Managing the administration of the STEP Ukraine programme
  • Line management of Programme Assistants
  • Being the first point of contact for any partner activity liaising with the British Council, Business in the Community, The Entrepreneurial Refugee Network and hosting organisations
  • Managing the allocation of clients to Employment Advisors in a timely manner
  • Monitoring the standard of customer service given by Employment Advisors and ensuring that STEP Ukraine is providing excellent customer service,
  • Assisting partners in the ongoing monitoring and impact measurement of programmes. Particularly in relation to achieving and evidencing outcomes.
  • Using advanced Excel skills to analyse results, identify trends and learnings to use data to drive changes and improve the quality of programmes.

You should have:

  • Demonstrable experience of line managing a team of people
  • Demonstrable experience and knowledge of programme management and grant management
  • Demonstrable knowledge of refugee and/or livelihoods programming
  • Knowledge of Monitoring and Evaluation processes
  • Advanced knowledge of Excel and budget preparation/management using Excel
  • A high level of financial literacy to manage and report against programme budgets is highly desirable.
  • Strong written and verbal communication skills
  • Ability to work in and also lead a team and to use own initiative

Employee Benefits

  • 23 days holiday plus bank holidays and Jewish holidays. After 5 years’ service holiday entitlement increases to 25 days.
  • Pension scheme – we contribute 5% to the World Jewish Relief pension scheme.
  • Life Insurance – up to 3 times salary.
  • Long Service Award – an extra week’s holiday after 5 years’ service.
  • Enhanced maternity & paternity pay.
  • Employee Assistance Programme.
  • Health cash plan
  • Season ticket / travel to work loan.
  • On Friday the office closes at 3pm.

Equality, Diversity and Inclusion

World Jewish Relief promotes equality, diversity and inclusion in our workplace. We encourage applications from candidates of different ethnicities, socio-economic backgrounds, race, gender, age, disability, sexual orientation and of faith or none that meet the criteria set out for this role.

You don’t need to be Jewish to work for us, but you must be committed to our faith based values of Justice, Kindness, Repairing the World and Welcoming the Stranger. We are inspired by these values to work beyond our community, recognising the dignity and potential of all people.

Job Description